mhtogelPrivacy Policy

This page describes what we collect when you use mhtogel and how we keep that data protected. We at mhtogel take your privacy seriously. We collect only the information necessary to operate our platform, verify your identity, process your payments, and comply with financial regulations. We do not sell your data to third parties, and we encrypt all sensitive information.

Our privacy practices apply whether you access mhtogel via Android APK, iOS browser, or desktop. Your account data, transaction history, and personal details are handled under the same security standards across all devices. This policy explains what we collect, how we use it, who has access to it, and what rights you have over your information.

What data we collect on mhtogel

Account registration and identity information

When you sign up for mhtogel, we collect your email address, a password you create, and your phone number. We use your email to send account notifications and password-reset links. We use your phone number to send SMS verification codes during signup and, optionally, to send promotional messages if you opt in. We do not share these details with third parties except as required by law.

Before your first withdrawal, we ask for government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We collect these documents to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations. We store scanned copies securely and use them only for identity verification and fraud prevention. We do not use your ID for any other purpose.

Transaction and payment data

We collect information about every deposit and withdrawal you make on mhtogel. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date and time, and the transaction status. We store this data in your account history indefinitely so you can audit your activity anytime.

We do not store full payment card or bank account numbers on our servers. Instead, we tokenize each transaction separately through our payment partners. When you deposit via e-wallet, your e-wallet provider handles the payment; we receive only a confirmation token. When you deposit via bank transfer, your bank processes the transaction; we receive only the confirmation and the amount. This separation protects your financial details from being stored in our systems.

Gameplay and betting data

We collect information about every bet you place on mhtogel — the game type (football, live-dealer, slot, or esports), the stake, the outcome, and the timestamp. We use this data to calculate your account balance, settle disputes, and detect fraud or unusual patterns. We also use aggregated, anonymized gameplay data to understand which games are popular and to improve our platform.

For live-dealer games, we record the video broadcast of each table. These recordings are retained for a limited period and used only to resolve disputes about game outcomes. We do not use these recordings for any other purpose, and we do not share them with third parties.

Device and connection information

When you access mhtogel on your phone or computer, we collect information about your device type, operating system, browser, and IP address. We use this data to detect fraud, prevent unauthorized access, and troubleshoot technical issues. We also collect information about your connection speed and data usage to optimize our platform for different network conditions.

We do not use this information to track your location or identify you outside of mhtogel. We do not share device information with third parties except as required by law or to prevent fraud.

Cookies and tracking technologies

We use cookies on mhtogel to keep you logged in, remember your preferences, and track your session activity. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may affect your ability to use mhtogel. We do not use cookies to track you across other websites.

We also use analytics tools to understand how users interact with mhtogel — which pages they visit, how long they stay, and which features they use. This data is aggregated and anonymized; we do not use it to identify individual users. We use these insights to improve our platform's design and performance.

Our mhtogel privacy commitments and your rights

Data security and encryption

We at mhtogel encrypt all communications between your device and our servers using TLS encryption. Your password is hashed one-way, so even our staff cannot see it. We store sensitive data in encrypted databases with restricted access. We perform daily backups of your account data to ensure it's recoverable in case of a disaster.

We undergo regular security audits to identify and address vulnerabilities. We also maintain a responsible-disclosure policy — if you discover a security issue on mhtogel, you can report it to our security team, and we will investigate and fix it promptly.

Third-party processors and data sharing

We share your data with third parties only when necessary to operate mhtogel. Our payment partners (e-wallet providers and banks) receive transaction information to process your deposits and withdrawals. Our hosting provider stores our servers and databases. Our analytics provider receives aggregated, anonymized data about platform usage.

We do not sell your personal data to advertisers, data brokers, or any other third parties. We do not share your data with third parties for marketing purposes. We may disclose your data if required by law, court order, or government request — in such cases, we will notify you unless legally prohibited from doing so.

Your rights regarding your data on mhtogel

You have the right to access all personal data we hold about you. You can request a copy of your data by contacting our support team. We will provide it in a readable format within a reasonable timeframe.

You have the right to correct inaccurate data. If your email, phone number, or address has changed, you can update it in your mhtogel account settings. If you need help correcting other data, contact our support team.

You have the right to request deletion of your personal data, subject to legal and regulatory requirements. We may retain some data (such as transaction records) for compliance purposes, but we will delete other personal information upon request. To request deletion, contact our support team.

Tokenization

A security technique where we replace sensitive payment data with a unique token. This protects your card or bank details from being stored on our servers.

Encryption

A method of converting data into a code that only authorized parties can decode. We use encryption to protect data in transit and at rest.

KYC (Know Your Customer)

A regulatory requirement where we verify your identity using government-issued documents before allowing withdrawals.

AML (Anti-Money Laundering)

Regulations designed to prevent illegal financial activity. We comply with AML requirements by verifying customer identity and monitoring for suspicious transactions.

Data retention and account closure

We retain your account data for as long as your account is active. If you close your mhtogel account, we retain transaction records and identity documents for a minimum of five years to comply with financial regulations. After that period, we delete or anonymize your personal data unless we are required by law to retain it longer.

If you request account closure, contact our support team. We will process your request and delete your account data according to our retention policy. Any outstanding balance in your account will be processed as a withdrawal to your registered payment method.

International data transfers

Our servers may be located outside your jurisdiction. When you use mhtogel, your data may be transferred to and stored in countries with different privacy laws. By using mhtogel, you consent to this international transfer. We ensure that all data transfers comply with applicable privacy regulations and are protected by encryption and contractual safeguards.

Contact us about privacy on mhtogel

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team via email or live chat. We respond to privacy requests within a reasonable timeframe, typically within a few business days. Our support team is available in English and can assist you with any privacy-related concerns.

We at mhtogel are committed to protecting your privacy and operating transparently. This policy may be updated from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by email or by posting a notice on mhtogel. Your continued use of mhtogel after such changes constitutes your acceptance of the updated policy.